Sonic Forces: Speed Battle

Announcements

• 22nd April 2022 - FIXED: cannot unlock Knuckles; FIXED: Crash on load

Hot Topics

• Why does my reward sometimes not get doubled after I watch an advert?

Gameplay

• How does matchmaking work?
• How do Seasons work?
• What are tiers?
• Why does my protective bubble sometimes not prevent me from taking damage?
• What are Trophies, and how do I win them?
• How can I get new runners?

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Billing and Purchases

• How can I restrict or limit purchases on my device?
• What should I do if I have unauthorised charges on my account?
• What should I do if there is a problem with my real-money purchase?

Adverts

• I saw an advert that I think isn't appropriate for the game. What should I do?
• How do I remove adverts from my game?
• Why is my game showing adverts?

Profiles and Accounts

• Can I transfer my progress between two different devices?
• What should I do to reduce the chances of losing my account?
• I have lost my progress, how can I recover it?

Technical Support

• My game isn't running correctly, what can I do?
• Why is my game stuttering or lagging?

Fair play and security

• Fair play in Sonic Forces
• What should I do to make sure I keep my account secure?
• I have seen another player who I think is cheating, or who has been behaving inappropriately. What should I do?
• My account has been suspended, can I have the suspension removed?
• Why has my account been suspended?