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  1. SEGA Mobile Games Customer Service
  2. Sonic Forces: Speed Battle

Sonic Forces: Speed Battle

Hot Topics

  • Why does my reward sometimes not get doubled after I watch an advert?

Gameplay

  • How does matchmaking work?
  • How do Seasons work?
  • What are tiers?
  • What are Trophies, and how do I win them?
  • How can I get new runners?
  • Why have I stopped receiving battle chests?
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Billing and Purchases

  • How can I restrict or limit purchases on my device?
  • What should I do if I have unauthorised charges on my account?
  • What should I do if there is a problem with my real-money purchase?

Adverts

  • I saw an advert that I think isn't appropriate for the game. What should I do?
  • How do I remove adverts from my game?
  • Why is my game showing adverts?

Profiles and Accounts

  • Can I transfer my progress between two different devices?
  • What should I do to reduce the chances of losing my account?
  • I have lost my progress, how can I recover it?

Technical Support

  • My game isn't running correctly, what can I do?
  • Why is my game stuttering or lagging?

Fair play and security

  • Fair play in Sonic Forces
  • What should I do to make sure I keep my account secure?
  • I have seen another player who I think is cheating, or who has been behaving inappropriately. What should I do?
  • My account has been suspended, can I have the suspension removed?
  • Why has my account been suspended?

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