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Game Instability Issues

Players who are experiencing stability troubles within the games are asked to follow these steps before contacting support. In most cases, performing the following steps will allow the game data to "refresh" itself and may improve game stability. Please bear in mind that results may vary by the player's location, device, and connectivity environment.

Hard Resetting the App

Performing a "hard reset" of the app can improve stability in addition to rebooting the device. Players are advised to reset their apps if they experience any connectivity issues or if the app freezes.

For iOS:

  • Double tap the "Home" of your device to see all running apps
  • Swipe left to scroll through the list of open apps until you locate Kingdom Conquest: Dark Empire
  • Swipe the small Kingdom Conquest: Dark Empire preview screen up to close the app

For Android:

  • Depending on the device, apps can be closed under the "Settings" menu
  • Search for the "Manage Apps" screen or its equivalent
  • Players can choose to "Shut Down" the app to perform a hard reset
    (Please refer to your device's manual for specific instructions.) 

Re-Installing the App

Re-installing the app is only recommended as a last resort.

Please be aware that uninstalling the app will remove your account details. Please remember to write them down and properly have your email registered so that your account information can be reissued.

For iOS:

  • From the Home screen, tap and hold the "Dark Empire" icon to see it shake
  • Tap the "X" button to delete the app

For Android:

  • Depending on the device, apps can be closed under the "Settings" menu
  • Search for the "Manage Apps" screen or its equivalence
  • Select "Delete" from the app's details page, or through Google Play
     (Please refer to your device's manual for specific instructions.) 

You can now re-download the app from the store, once installed and the intro screen appears, tap the "Switch Account" button in the top left of the screen and proceed to enter your registered account details.

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