Android Basic Troubleshooting Guide

If you are experiencing problems within the game, here are a few options you could try:

Perform a hard reset on the App:

  • Depending on the device, apps can be closed under the "Settings". Search for the "Manage Apps" page or its equivalence within the settings. Players can choose to "Shut Down" the app to perform a hard reset. (Please refer to your device's manual for specific instructions.)

Try running the app in Airplane mode or on WiFi only. There are some cases where your cellular connection and WiFi connection can interfere with each other. 

  • Try switching to Airplane Mode and playing offline
  • Try switching to Airplane Mode and turn on WiFi
  • Try switching off WiFi and using just your Cellular connection

Restart your device. 

  • For many devices, press and hold the Power Button and select "Power off".  Once your device has powered down, press and hold the Power button again to turn it back on again.

Check for updates for your device:

  • On many devices you can find the option to update your software in the "About Device" section of your Settings.  If you are unable to update your software, please see your device's instruction manual. 

Reset your Network Connection.  Certain data may be left over on devices after each update that could conflict with game play.  Certain devices allow you to reset or "flush out" any older network settings that may improve connections.  Please be aware that you may need to reconfigure certain settings such as router passwords.

  • Please see your device's instruction manual.

Reinstall the App

  • First check to see if your data can be backed up.  Unfortunately this may not be an option. 
  • Make sure that the app is available for download from the Google Play store.  Some apps are no longer available and may not be able to be downloaded again if removed. 
  • If you're sure you want to uninstall the game, then:
    • From the Home screen, tap and hold the icon to see it shake. Tap the "x" button to delete the app.
  • Reinstall the Game: Go to the App store to find and re-download the game!
  • Uninstall the game:
    • Depending on the device, apps can be closed under the "Settings".  Search for the "Manage Apps" page or its equivalence  within the settings.  Select "Delete" from the app's details page, or through Google Play.  (Please refer to your device's manual for specific instructions.)
  • Reinstall the Game: Go to the Google Play store to find and re-download the game! 

 

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