In WWE Tap Mania, players can earn shards and cards. Cards are fully unlocked Superstars that you can use right away. Shards are pieces of cards that, once put together, unlock a full Superstar card. Once you’ve unlocked a card, shards allow you to upgrade that Superstar to increase their power.
If you earned shards and a Superstar’s portrait is still grey, that means you still need to earn more shards or find their full card to unlock them. You can do this by opening packs, completing objectives, and participating in Live Events.
If you either unlocked a full card or earned enough shards to finally unlock a Superstar but you cannot use them, please send us an email using the Contact Us button in Settings to resolve your issue.